Refund policy
Return Policy
We have a 14-day return policy for physical items, which means you have 14 days after receiving your item to request a return.
There are no restocking fees. We do not charge return shipping for items that arrive damaged or defective. For special orders, custom items, or customer ordering errors, return shipping is the customer’s responsibility.
To be eligible for a return, physical items must be in the same condition that you received them: unworn or unused, with tags (if applicable), and in their original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at support@fromgalaxiestogenesis.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return question at support@fromgalaxiestogenesis.com.
Digital Products (Ebooks, PDFs, and Downloads)
Because digital products are delivered instantly and cannot be returned in the same way as physical items, all ebook, PDF, and digital download purchases are generally non-refundable.
That said, we want to be fair. If you accidentally purchased a digital product, purchased the same item twice, or you’re unable to access or download your file due to a technical issue, please contact us at support@fromgalaxiestogenesis.com within 14 days of purchase. If we can’t resolve the issue, we may offer a refund or store credit at our discretion.
Refunds are not available for digital products that have been successfully delivered, downloaded, or accessed, except where required by law.
Damages and Issues (Physical Items)
Please inspect your order upon reception and contact us immediately if an item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as:
Perishable goods (food, flowers, plants)
Custom products, personalized items, and special orders
Personal care goods (beauty products)
Hazardous materials, flammable liquids, or gases
We also cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (if eligible). Once the return is accepted, please make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Returned physical items must be in the same condition that you received them: unworn or unused, with tags (if applicable), and in their original packaging. You’ll also need the receipt or proof of purchase.